Home Contact Sitemap login Checkout
Edmonton Seniors Coordinating Council (ESCC) Logo
seniorscouncilnew.shoutcms.net
  • Home
  • Our Work
    • Our Work
    • Network Action
    • Age Friendly Edmonton
    • Seniors Home Supports Program
    • Coordinated Seniors Outreach
    • Past Work & Projects
  • About Us
    • About Us
    • Board & Staff
    • ESCC Members
    • Strategic Plan
    • Annual Reports
  • News & Resources
    • News & Resources
    • Articles
    • Link Letter Newsletter
    • Network Resources
    • Get Connected
    • Events Calendar
    • Recreation Directory
  • Contact Us
Print This Page

211 Alberta Final Report

211 and the Seniors Information Phone Line have released figures from 2020 in the latest annual report. It was a busy year, as the service became an important source of information during the COVID-19 pandemic.   


Highlights include: 

  • Contacts were up 38% compared to 2019  
  • More than 21% of contacts are considered directly related to COVID-19. It’s believed that number is much higher — further into the pandemic, fewer clients indicated it as their reason for calling, given that the immediate COVID-19 response had waned 
  • Year-over-year referral source increases: word of mouth (family or friend), health system, media (including initiatives and promotion by provincial and federal governments), two marketing campaigns (one campaign was by 211 Alberta, the other was a national campaign by United Way Centraide Canada which targeted vulnerable populations, including seniors) 
  • Other referral information is outlined in this table: 



Download the report

Become a Member

Donate

#255 Bonnie Doon Shopping Centre

8330 - 82 Avenue

Edmonton, AB T6C 4E3


Contact Us:

info@seniorscouncil.net

780-423-5635

Connect with us:

Sign up for Link Letter

    

2020 ESCC.

Built on ShoutCMS. Designed by Mediashaker.